How to manage your existing booking

Whether you're looking to make changes to your holiday, arrange your travel or make a payment we've got you covered. Make the 'My Eurocamp' section of the website your first port of call - it's your personal secure login area for managing most aspects of your holiday and it's here that you'll find your holiday documents.

Here are some ideas to get you started with managing your booking:

Your holiday arrangements

Head to 'My Eurocamp' to add extras to your booking like linen or baby equipment For help logging in see our logon article or how to find your booking reference number.

If you're thinking about changing your holiday dates, wish to upgrade your accommodation, add extra nights or change parcs these can also be done in 'My Eurocamp' - you'll find instructions in our article on amending your booking.

Your payment arrangements

We offer a variety of ways to take the hassle out of paying for your holiday. You can check when your balance is due as well as make full or part payment towards your holiday quickly and securely through 'My Eurocamp'.

Your holiday documents

'My Eurocamp' is where you'll find all your holiday documents. In particular look out for your 'Holiday Itinerary' which will be available in the 'Documents' section of 'My Eurocamp' around 4 weeks before you go. Your 'Holiday Itinerary' contains all the information and reference numbers you'll need, both during your journey and when you arrive on parc.

Your travel arrangements

Our route planner is a great tool for planning your journey to (or between) our parcs and you can find information on driving abroad on the travel pages of our website.

If you're thinking of travelling via ferry or Eurotunnel you can add these to your booking in 'My Eurocamp'. If you've already got a channel crossing booked and your car details have changed you can usually update your car reg details in 'My Eurocamp' but if not just email your booking reference along with the car make, model & registration to: [e-mail] and we'll update it on your booking.

Standard check-in at our parcs is from 3pm-8pm, you can add your ETA on 'My Eurocamp' to let our holiday reps know when to expect you. For flights, ferries and Eurotunnel crossings have a look at our advice on check-in times at the ports.

Your personal details

Let us know about any changes to your personal details or changes to party details (e.g. names or dates of birth). You can also let us know if you wish to change your contact preferences. 

Cancelling your holiday

If you need to cancel your holiday you must give notice to cancel in writing signed by the lead member of your party. The date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges set by third party operators. Details of cancellation charges can be found in our Terms & Conditions.