While on holiday
If you are on holiday our holiday representatives really are the best people to help you. If you still need to get in touch while you’re away call us on 021 425 2300 and follow the prompts to speak to our customer relations team (Mon-Fri 9am-5pm).
When you've returned from holiday
Alternatively, or if you’ve recently returned from your holiday, please let us have the details on this short form. We will respond to your complaint within 28 days.